At Simeon Trails, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, please read our return and refund guidelines below.

  1. Returns

    • We accept returns within 7 days of delivery.

    • Items must be unused, in their original packaging, and in resalable condition.

    • Customers are responsible for return shipping costs.

  2. Refunds

    • Refunds will only be issued in the form of cash, transferred to your bank account (if applicable).

    • Refund requests must be made within 7 days of receiving the item.

    • In case of damaged or defective items, please contact us within 48 hours of receiving the product for a replacement or full refund.

  3. Non-Returnable Items

    • Some items may not be eligible for return or refund, including products that have been used or damaged after delivery.

  4. Return Process

    • To initiate a return, please contact us at [email protected] with your order details and reason for return.

    • Our team will provide you with return instructions and an authorization number if applicable.